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Applications Engineer

Req ID:  16122
Work Flexibility:  Onsite

                                                   

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

 

Work location: Singapore

Job Summary

The Applications Engineer role is designed to provide comprehensive technical support and training services across the Southeast Asia region. This position serves as a key technical resource for systems integrators, consultants, distributors, and end users, ensuring the effective deployment and operation of AV/IT solutions. The engineer is responsible for resolving hardware and software issues, supporting system design and commissioning, and delivering structured training programs aligned with Q-SYS and other specialist platforms.

Key Tasks & Responsibilities (Essential Functions)

Technical Support

  • Provide post-sales support for hardware and software issues across AV/IT platforms
  • Diagnose and troubleshoot complex system issues including programming, commissioning, and network configuration
  • Escalate unresolved issues to internal teams and ensure timely resolution
  • Maintain detailed documentation of technical issues, resolutions, and best practices
  • Collaborate with internal departments to improve product performance and customer experience
  • Actively involved in the upgrades and testing processes for the Experience Center, contributing to its enhanced functionality and overall performance.
  • Assist with pre-sales system design, specification, and solution architecture

Training & Enablement

  • Deliver technical training courses and product seminars to partners, consultants, and end users
  • Support the development and localization of training content for Q-SYS and other specialist platforms
  • Present confidently to small and medium-sized audiences, adapting content for technical and non-technical stakeholders
  • Comprehensive training support to distributors, covering new training materials, updated syllabus and assistance with class arrangements.
  • Provide assistance for both internal and external partner events, ensuring smooth coordination and successful execution.

Customer Engagement

  • Build and maintain strong relationships with channel partners and end users across Southeast Asia
  • Gather and relay customer feedback to inform product development
  • Represent the company professionally in meetings, industry events, and cross-functional collaborations

Skills

Education (minimum education required)

Associate of Engineering

Preferred Education (i.e. type of degree)

Bachelor of Engineering

Skills and Minimum Experience Required

  • Minimum 2 years’ experience in professional AV, IT infrastructure, or related industries
  • Bachelor's degree or diploma in Electronics, Audio Visual Technology, Sound Engineering, Information Technology, or a related field
  • Proven experience in technical support, systems engineering, or commissioning roles
  • Experience with third-party AV control integration and scripting (e.g., LUA)
  • Experience in AV network setup, along with a solid understanding of network topology, protocols and infrastructure
  • Excellent troubleshooting initiative paired with an analytical mindset to approach and resolve issues effectively
  • Fluent in written and spoken English
  • Exceptional problem-solving and analytical skills
  • Detail-oriented with strong organizational capabilities
  • Excellent verbal and written communication skills
  • Confident presenter with natural gravitas
  • Collaborative team player with the ability to work independently
  • Professional demeanor and discretion in handling sensitive information

Preferred Skills and Experience

  • Familiarity with AV design tools such as EASE, smart, etc
  • Certifications (preferred but not mandatory):
    • AV industry certifications: CTS, CTS-I, CTS-D
    • IT networking certifications: CCNA, CCDA
    • Q-SYS Level 2, Quantum certification

Physical Requirements

    Travel Requirements

      Other

      QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

      We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

      Please click here and here for more information.

      Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

      Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc.  mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

      Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

       

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