Business Solutions Manager, SFDC

Req ID: 12729

Work Flexibility: Hybrid

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

As a Business Solutions Manager serving as the Product Owner for the Technical Services global team, you act as the strategic bridge between business stakeholders, the Business PMO, and IT development teams. Through professional, thoughtful engagement, you ensure business needs are clearly understood, refined, documented, and translated into actionable plans that deliver measurable value.

This role focuses on driving clarity, alignment, and continuous improvement across globally supported platforms and processes. You will manage and prioritize the product backlog, write epics, features, and user stories, collaborate closely with developers throughout the sprint lifecycle, and support the business through UAT, training, and documentation. Your ability to integrate complex requirements and foster cohesive cross-functional relationships is essential to advancing Technical Services’ operational excellence.

Key Tasks & Responsibilities (Essential Functions)

Requirements Gathering and Solution Design:
• Collaborate with global business and technical teams to understand challenges, operational needs, and strategic goals.
• Receive and evaluate requests from the Business PMO, ensuring clarity of scope and intended value.
• Translate business requirements into well defined, actionable functional specifications.
• Conduct discovery sessions, workflow analysis, and requirement refinement discussions.
• Encourage thoughtful, deliberate problem solving to develop scalable, future focused solutions.

Product Ownership & Backlog Management:
• Serve as Product Owner for Technical Services platforms, owning backlog structure, clarity, and prioritization.
• Write clean, concise epics, features, and user stories with clear acceptance criteria.
• Prioritize work based on business impact, feasibility, and strategic alignment.
• Present backlog items during refinement and sprint planning sessions.
• Support development teams by clarifying requirements and removing blockers.

Cross-Functional Collaboration:
• Act as the primary liaison between business stakeholders, the Business PMO, IT teams, and technical services leadership.
• Foster mutual understanding of goals, dependencies, and constraints.
• Coordinate across departments to ensure alignment on priorities, roadmaps, and solution delivery.
• Promote strong, collaborative partnerships built on trust, transparency, and shared objectives.

Prioritization and Process Improvement:
• Help stakeholders prioritize needs based on value, feasibility, and impact.
• Continuously assess and refine processes to drive efficiency and optimize results.
• Regularly evaluate performance to identify and implement enhancements for existing processes.

Project Monitoring and Alignment:
• Coordinate, facilitate, and support User Acceptance Testing activities with the Business PMO.
• Ensure test outcomes align with business expectations and acceptance criteria.
• Create and maintain system/process documentation in Confluence.
• Participate in stakeholder training for new features, enhancements, or platform changes.

Skills and Minimum Experience Required

3-5 years’ experience in tech industries, particularly in Saas, Software or Cloud companies.
2–5 years’ experience in business analysis or product management for enterprise platforms
Proven experience managing products or platforms, preferably in Salesforce or Oracle.
Excellent communication skills and collaboration skills across cross-functional departments.
Proven experience bridging business and technical teams to align objectives and deliver successful outcomes.
Strong analytical and problem-solving abilities, with a focus on developing innovative, scalable solutions.
Strong experience in business analysis, including gathering requirements and comprehensive BRDs.
Deep understanding of process optimization, with hands-on experience with implementing improvements that drive efficiency and effectiveness.
Effective at prioritizing tasks, managing multiple projects, and adapting in a fast-paced environment.

Preferred Skills and Experience

• Nice to have: Oracle EBS or SF Service Cloud Certifications.

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is $66,500.00 to $119,700.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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