Field Technician Scheduler / Dispatcher

Job Summary

Job Summary: The Field Service Scheduler is responsible for coordinating and managing onsite and remote service activities for the Controls Services team. This role serves as a central point of communication between customers, project managers, field service engineers (FSEs), sales teams, technical support, and internal operations groups to ensure successful scheduling, execution, and completion of controls startup, commissioning, warranty, and troubleshooting services.

The ideal candidate is highly organized, customer-focused, and capable of managing multiple projects simultaneously in a fast-paced environment while maintaining strong attention to detail.

Key Responsibilities

• Coordinate scheduling of field service engineers for controls startup, commissioning, warranty, and troubleshooting visits across multiple regions. Manage scheduling requests through internal systems and ensure required documentation is received prior to scheduling.
• Project Coordination: Act as the primary point of contact for scheduling between customers, agents, distributors, and internal technicians, ensuring service meets project timelines.
• Review project readiness including controls submittals, onsite request forms, project scope, and purchase order requirements.
• Communicate lead times, scheduling availability, travel requirements, and project expectations to customers and internal teams.
• Monitor field service progress and assist with escalations, reschedules, cancellations, and emergency support requests.
• Ensure field service reports and closeout documentation are completed and properly submitted.
• Collaborate with Sales, Project Management, Technical Support, Warranty, Design, and Operations teams to resolve scheduling conflicts and project issues.
• Track active projects and maintain accurate records within internal systems such as Agile, CRM tools, and scheduling platforms.

Minimum Requirements

• Associate’s Degree or Technical Degree or equivalent of 1 year of relevant professional experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and manage changing priorities.
• Proficiency with Microsoft Office Suite, Outlook, Excel, and scheduling/database systems.
• Ability to resolve scheduling conflicts and address customer needs efficiently.

Preferred Requirements

• Experience in scheduling, project coordination, operations, customer service, or field service environments preferred.
• Experience within lighting controls, construction, electrical systems, or building automation is a plus.
• Ability to interpret project documentation and controls layouts.
• Strong problem-solving and conflict-resolution abilities.

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