Inside Sales Operations Manager

Req ID: 12127

Work Flexibility: Hybrid

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Inside Sales Operations Manager is responsible for driving strategic sales growth, shaping bid and pricing strategies, and managing full-cycle sales operations across MRO, Home Center, and Digital Retail channels. This role requires exercising independent judgment on matters of significance, including customer engagement strategies, quoting methodologies, profitability decisions, and alignment with business goals. The Inside Sales Operations Manager serves as a trusted advisor to both customers and leadership, ensuring that solutions delivered strengthen market position and profitability.

Key Tasks & Responsibilities (Essential Functions)

Strategic Bid & Project Ownership: Own and manage the full strategic bid process, including development of pricing strategies that balance competitiveness with profitability targets. Exercise independent discretion to approve or decline bids, negotiate terms, and make commitments on behalf of the business within delegated authority levels. Recommend and implement process and policy improvements that enhance sales effectiveness and alignment with organizational strategy.
Consultative Product & Application Leadership: Act as a subject matter expert with autonomy to guide customers, sales agents, and internal stakeholders in selecting solutions that directly influence customer success and satisfaction. Translate complex customer requirements into business insights, influencing product development roadmaps and market strategies. Independently resolve escalated customer issues, balancing customer needs with business priorities.
Strategic Customer & Channel Partner Engagement: Lead key customer and partner relationships, shaping long-term engagement strategies to expand revenue and market penetration. Develop account growth plans and implement consultative programs that impact overall channel performance. Represent the business in high-value negotiations and partnership initiatives.
Cross-Functional Business Leadership: Direct cross-functional teams in engineering, design, operations, and finance to ensure customer commitments are met while balancing cost, feasibility, and profitability. Influence product positioning, specification packages, and solution development strategies across departments. Serve as the internal escalation point, exercising independent judgment to resolve conflicts and align deliverables.
Project & Operational Excellence: Drive end-to-end project execution for complex or strategic accounts, including needs assessment, delivery planning, and post-sale support. Evaluate and approve resource allocation for priority accounts. Continuously assess business practices and recommend operational improvements to senior leadership.

Skills and Minimum Experience Required

Bachelor’s degree required; advanced degree in Business, Engineering, or related field preferred.
3-5 years of sales or business management experience in lighting or related industries, with proven responsibility for strategic decision-making.
Demonstrated ability to exercise independent judgment on pricing, profitability, and customer strategies.
Strong consultative, negotiation, and communication skills across executive and operational levels.
Experience leading cross-functional initiatives and influencing organizational policy or strategy.

Travel Requirements

Domestic Only 0 - 25%

The range for this position is $55,300.00 to $99,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.  

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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Nearest Major Market: Atlanta
Job Segment: Operations Manager, Inside Sales, Telemarketing, Sales Operations, Machinist, Operations, Sales, Manufacturing

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