Project Manager, Q-SYS Professional Services
QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.
Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.
Job Summary
The Professional Services Project Manager will provide best-in-class task and timeline management for multiple complex Q-SYS programming engagements simultaneously. They will have the ability to mange customer meetings, necessary contractual documentation, archiving of deliverables, and project timelines with a professional blend of customer service and assertiveness. The Professional Services Project Manager will work closely and collaboratively with Professional Services leadership, programmers, QSC’s global application engineering team, QSC sales, and a wide range of QSC clientele.
Key Tasks & Responsibilities (Essential Functions)
- Analyze contractual obligations to determine and communicate necessary milestones to be managed in order to deliver successful AV software experiences. This includes thorough examination of AV systems drawings, specifications, and narratives as well as customer engagement.
- Develop and maintain internal tools to track contract progress over time utilizing tools like Microsoft Teams, Smartsheets, Excel, and Salesforce.
- Facilitate and often times lead ongoing customer meetings, UCI reviews, deployment schedules, and site readiness.
- Scheduling and utilization oversight of a lean, but high-performing team of dedicated programmers and commissioning engineers.
- Write or review detailed SOWs, Change Orders, and submit statements of completion.
- Manage Deficiency Reports and deliver viable resolution plans to customers.
- Track programming warranty period and related tech support cases. Interact with post-sales tier 2 and tier 3 tech support as needed.
Skills and Minimum Experience Required
- BA in Communications or related field preferred
- Industry certifications including AVIXA, Q-SYS, PMI, and AQAV appreciated
- Minimum 3 years hands-on experience in commercial AV installation/integration project management, programming services, or manufacturer application engineering/technical training role within commercial AV industry
- Experience and comfort with video teleconferencing, control, and audio-video distribution systems especially as it relates to Q-SYS portfolio of hardware and software solutions
- Proven ability to organize and propose rigorous schedules in response to evolving internal and external project updates
- Experience with legal documentation (Master Services Agreement review, redlines, fixed and T&M contracts) a plus
- Ability to effectively communicate using clear, concise, and declarative communication techniques. Proven ability to remove ambiguity from customer expectations.
- Ability to maintain calm demeanor under pressure
- Passion for Q-SYS adoption and customer service
- Ability to travel 10% of the time
Travel Requirements
QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.
The range for this position is $91,400.00 to $164,400.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here and here for more information.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
Nearest Major Market: Atlanta
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