Sales Support Specialist (Hybrid)

Req ID: 12649

Work Flexibility: Hybrid

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Work location:

This position may be based anywhere in the United States and includes travel as part of the responsibilities.
This position requires on-site presence in Remote US-Non Cali, following a hybrid work model.
This position requires on-site presence in Remote US-Non Cali, must report to the office every business day.

Job Summary

The Sales Operations Consultant is responsible for shaping and overseeing the operational and strategic needs of defined sales channels and customers, serving as a key partner to internal leadership and external stakeholders. This role requires independent judgment in interpreting customer and market requirements, driving program and product launch execution, and ensuring operational alignment with broader business objectives. Acting as the central decision-maker for customer program execution, this role ensures that service standards are achieved, growth strategies are supported, and business profitability is optimized.

Key Tasks & Responsibilities (Essential Functions)

Strategic Program Leadership: Lead cross-functional meetings and make independent decisions that impact program launches, promotions, and account initiatives. Serve as the primary advisor and subject matter expert on account-level strategies, ensuring that customer and business requirements are aligned. Shape sales support policies and procedures that improve execution efficiency and business outcomes.
Product & SKU Lifecycle Strategy: Oversee SKU management and product lifecycle transitions, exercising discretion to prioritize resource allocation and phase-in/phase-out strategies that affect business performance. Partner with Sales and Demand Planning leadership to recommend and implement process improvements that optimize inventory health and profitability. Act as decision-maker on customer account setups, system design, and alignment of performance metrics with organizational goals.
Data-Driven Business Insights & Decision-Making: Analyze POS, sales, and customer data to identify macro-level trends, risks, and opportunities, and translate them into actionable strategies for Sales, Supply Chain, and Demand Planning teams. Provide strategic recommendations to leadership on operational efficiency, customer insights, and market dynamics. Serve as an advisor on data interpretation, influencing future business planning and resourcing decisions.
Financial & Operational Governance: Lead financial reconciliations with authority to resolve disputes, deductions, and penalties, collaborating with Accounts Receivable and Customer Resolution teams. Make recommendations on financial and operational policy adjustments that reduce risk and protect profitability. Provide oversight of compliance with internal financial standards.
Customer & Stakeholder Partnership: Act as a consultative partner to senior stakeholders, influencing customer engagement models and operational support strategies. Represent Sales Support in leadership discussions, ensuring alignment of customer programs with Acuity Brands’ growth strategy. Recommend long-term improvements in customer experience processes and tools.

Preferred Skills and Experience

Bachelor’s degree required; advanced degree in Business, Operations, or Supply Chain preferred.
5+ years of experience in sales operations, program management, or business operations with national or strategic customers.
Demonstrated ability to exercise independent judgment on operational and financial matters of significance.
Strong analytical skills with proven ability to translate complex data into actionable insights.
Excellent cross-functional leadership, communication, and strategic influencing skills.

Minimum Experience Required

3 - 5 years of experience in sales operations, program management, or business operations with national or strategic customers

Physical Requirements

Sedentary Work

Travel Requirements

21-40%

The range for this position is $41,600.00 to $74,900.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.  

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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Nearest Major Market: Atlanta
Job Segment: Sales Support, Sales Operations, Supply Chain, Demand Planner, Program Manager, Sales, Management, Operations

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