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Senior Manager - Failure Analysis & Customer Support - Decatur, GA

Req ID:  13060
Work Flexibility:  Hybrid

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

 

Work location:

  • This position may be based anywhere in the United States and includes travel as part of the responsibilities.
  • This position requires on-site presence in Remote US-Non Cali, Decatur, GA, following a hybrid work model.
  • This position requires on-site presence in Remote US-Non Cali, Decatur, GA, must report to the office every business day.

 

Job Summary

The Senior Manager of Failure Analysis, Hardware Quality & Reliability leads a team of electrical engineers responsible for root cause analysis of field issues and for driving hardware quality and reliability for intelligent lighting control devices used in commercial and industrial IoT applications.

This role owns field failure analysis, hardware quality assurance, and reliability validation, partnering closely with engineering, manufacturing, suppliers, and customers to improve product robustness, reduce field failures, and ensure long‑term system stability and performance

Key Tasks & Responsibilities (Essential Functions)

Failure Analysis & RCA

  • Lead failure analysis on electronic assemblies to identify root causes and trends.

  • Manage data analysis, reporting, and prioritization based on business impact.

  • Collaborate with hardware, firmware, manufacturing, and supply chain teams.

Quality & Continuous Improvement

  • Partner cross-functionally to improve design robustness and prevent defects.

  • Participate in quality reviews and release readiness.

  • Analyze field returns and warranty data to identify validation gaps.

  • Drive improvements in testing, automation, and quality processes.

Customer Support

  • Support escalations with clear technical analysis and corrective actions.

  • Translate field issues into engineering and quality improvements.

  • Communicate findings to technical and non-technical stakeholders.

Leadership

  • Lead and mentor a team of hardware engineers.

  • Assess skill gaps and define goals, RCA methods, and resource plans.

Reporting

  • Prepare clear failure analysis and quality reports.

  • Maintain accurate failure data and classifications.

  • Present insights effectively to stakeholders.

Preferred Skills and Experience

Required

  • Bachelor’s degree in Electrical Engineering, Electronics Engineering, or related field;
  • 10+ years of experience in quality, hardware engineering, electronics testing, reliability engineering, or a related discipline.
  • 5+ years of people management experience leading technical teams
  • Strong understanding of electronic circuits, power electronics, LEDs/Drivers, firmware interactions, and common failure mechanisms.
  • Demonstrated ability to effectively lead technical teams.
  • Excellent analytical, communication, and technical writing skills.


Preferred

  • Experience with LED drivers, power supplies, or controls systems.
  • Working knowledge of manufacturing processes such as PCB assembly, SMT, selective solder, or potting.

 

#LI-EK1

Travel Requirements

  • 1-20%

The range for this position is $104,200.00 to $225,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.  

 

Please click here and here for more information.   

 

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition.  

  

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

 

  

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

 

 

 

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Nearest Major Market: Atlanta
Job Segment: Machinist, Technical Writer, Firmware, Supply Chain Manager, Customer Service, Manufacturing, Technology, Operations

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