IT Analyst

Req ID: 13138

Work Flexibility: Onsite

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

Acuity’s Digital Centre of Excellence in Cork, Ireland, serves as a central hub for research and development, bringing together all of Acuity’s technologies. The IT Analyst will provide support for third‑party enterprise systems (Microsoft, macOS, Adobe, etc.), deliver first‑level assistance for audio/visual equipment and collaboration spaces, and handle hardware support for computers, printers, and other peripherals. This role will act as a key liaison between the Service Delivery team and other IT groups, including Infrastructure, Security, Database Administration, and Application Development. The primary responsibilities include planning, installing, maintaining, supporting, and administering enterprise applications, hardware, and related solutions. The position also oversees the day‑to‑day operation, maintenance, and performance of AV systems.

This is an on‑site role that collaborates closely with the local team in Ireland as well as IT teams across the globe.

Key Tasks & Responsibilities (Essential Functions)

Presenting yourself in an energetic, optimistic, and confident manner while investigating and promptly resolving system and equipment problems.
Serving as a primary point of contact for all IT needs for the Cork, Ireland office, supporting audio/visual equipment, computers, printers, other peripherals, and third-party enterprise systems (Microsoft, MAC, Adobe, etc.).
Liaising between the Service Delivery team and other IT groups, including Infrastructure, Security, Database Administrators, and Application Development.
Collaborating with the Service Delivery Manager and/or Lead Network Analyst to suggest and implement innovative solutions based on business needs.
Working with internal and external support organizations to resolve network issues.

Skills and Minimum Experience Required

3+ years of relevant experience in Desktop Support, Microsoft OS (Windows 10,11), macOS, and Microsoft 365 products required
A related two-year degree is required (a four-year degree is preferred).
Must have advanced troubleshooting skills specific to computer hardware, software, network, and audio/visual equipment.
Excellent verbal and written communication skills are required.
The ideal candidate is energetic, optimistic, confident, friendly, and approachable while providing stellar customer service.
A successful track record working well in a team setting while staying organized and multi-tasking effectively.
Ability to lift based on business needs (up to 50 lbs).
Ability to travel 0-25% internationally

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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