Alliances Solutions Specialist

Req ID: 11568

Remote Opportunities: Onsite

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Solutions Specialist, A&E Technical Operations, works to support technical aspects of maintaining The CoLAB and Q-SYS interoperability with partner integrations. This individual will work very closely with the Alliances and Ecosystem, Product Development and Technical Support teams to create, test and troubleshoot partner centric system solutions. This position may require maintaining an elevated level of confidentiality on some projects. This individual will also contribute to the creation and maintenance of application notes, knowledge base articles and other documentation related to these partner integrations.

Key Tasks & Responsibilities (Essential Functions)

The CoLAB: Responsible for day-to-day operation and coordination of activities in The CoLAB including scheduling, interfacing, and execution of internal and/or external facing engagements. Be the primary lead driving partner centric innovations and experiments that extend the capabilities or automation of the Q-SYS ecosystem. Represent Q-SYS in meetings involving both internal and external customers, partners, and stakeholders. Collaborate with the rest of the Technical Operations team on the ongoing advancement and evolution of the space.

Technical Support: Responsible for maintaining communications and relationships between A&E and Q-SYS support teams including ongoing training and documentation efforts. Manages and executes internal case or product escalation testing when, and as, appropriate for partner related troubleshooting. Facilitate partner support communications, onsite resources, and shared escalation paths.

Partner Interoperability: Responsible for organizing and executing certification related testing, both internal and external, for Q-SYS and Partner solutions. Work with interdepartmental and external teams to achieve desired outcomes.

Tradeshows and Events: Work with internal and external teams on technical partner integrations at tradeshows and events. Represent QSYS at some of these events.

Skills and Minimum Experience Required

BA/BS degree in a technical/engineering discipline, or equivalent experience
CTS, CTS-D or similar Avixa technical certification desired
Q-SYS Level 1 certified, Level 2 preferred
5+ years experience in the AV Integration industry with emphasis in system design and commissioning
3+ years Installation and Commissioning Experience with Q-SYS systems
In-depth understanding of audio, video and control principles and algorithms
Understanding of standard networking protocols and best practices
Strong understanding of and experience with collaboration platforms and products
Proven success in working cross-functionally both internally and externally
Must have strong verbal skills with consultative professional business acumen
Proficient writing skills for technical support and knowledge base articles
Creative thinker; comfortable with ambiguity
Ability to recognize and utilize automated workflow tools available

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is 73,000.00 to 132,000.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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