IT Engineer

Req ID: 14748

Work Flexibility: Hybrid

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Work location:

This position requires on-site presence in Costa Mesa, CA, following a hybrid work model.

Job Summary

The Audiovisual Engineer will provide day-to-day support, monitoring, maintenance, and utilization of Q-SYS and Microsoft Teams Room integrated collaboration systems in AYI/QSC’s Costa Mesa office and the Southern California region. This role will also, in an ongoing capacity, support the Manager of AV & Collaboration in local area site surveys, system design, coordination of installation activities, system commissioning, troubleshooting, documentation, pre-release testing, and end user training. Must be comfortable in a public and private facing, fast paced, and dynamic corporate executive environment.

Key Tasks & Responsibilities (Essential Functions)

Responsible for day-to-day operation of Q-SYS and Microsoft Teams Room integrated collaboration systems. Be the primary lead and point of contact for end-user needs and concerns. Make determinations and provide direct support to AYI staff and guests. Represent AV, as delegated, in meetings involving both internal and external customers, partners, and stakeholders. Collaborate with the rest of the AV, IT, Facilities, and Associate Experience teams to ensure best in class user experiences.

Responsible for day-to-day operations, maintenance, and performance of AV systems
Responsible for day-to-day AV and MTR incident response
Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments
Support in-situ re-release testing of software and hardware products
Provide training and technical support to end-users to maximize utilization of AV systems

Supporting the Manager of AV & Collaboration in gathering voice of the customer input and feedback, conducting site surveys, participating in system design, coordinating installation activities, participating in system commissioning, troubleshooting and documenting system issues and escalating unresolvable issues in a prompt fashion.

Help document, maintain and promote a best-in-class AV & conference room environment
Collaborate with diverse teams to ensure daily tracking, monitoring, and reporting of conference room and AV environments
Assist as an AV & IT project member for conference room deployments and upgrades
Manage relationships with vendors and contractors to ensure timely delivery of AV equipment and services

Providing scheduled and ad-hoc support, per above sections, to other Southern California area facilities on an as-needed basis. This would include occasional travel to the Corona, Ontario, and San Luis Obispo offices.

Provide hands-on operational support in the running of AV events both on-site/in-person and virtually, including the usage of any audio, video, or AV equipment used in the operation of the event
Assist as an AV & IT project member for conference room deployments and upgrades

Skills and Minimum Experience Required

BA/BS degree in a technical/engineering discipline, or equivalent experience

Avixa CTS, CTS-D/I preferred

Q-SYS Level 1 certified, Level 2 preferred
Dante Level 1 certified, Level 2 preferred

Minimum 5 years’ experience in the AV industry with emphasis in systems operation, maintenance, and design

Minium 3 years’ Installation and Commissioning Experience with Q-SYS systems or similar

Minimum 1 year experience supporting Microsoft Teams Room systems or similar

In-depth understanding of audio, video and control principles and practices.

Understanding of standard networking protocols and best practices

Strong understanding of and experience with collaboration platforms and products

Proven success in working cross-functionally both internally and externally

Must have strong verbal skills with consultative professional business acumen

Proficient writing skills

Creative thinker; comfortable with ambiguity

Physical Requirements

Light work

Travel Requirements

1-20%

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is $73,000 to $132,000. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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