Quality Assurance Manager Senior

Job Summary

The Manager, Quality Systems is tasked to lead our quality excellence initiatives and ensure that our products meet the highest standards of quality, reliability, and performance. Responsible for implementing and managing quality systems compliance to ISO standards and utilizing best industry practices for quality in design and supply chain for driving continuous improvement in quality process across the organization. The right person for this role is comfortable in setting and driving step-change improvement and has experience managing quality systems for electronics. The individual applying should be excited to make a difference and bring leading practices to the forefront.

This position will be Hybrid out of our Costa Mesa, CA location. 

Key Tasks & Responsibilities (Essential Functions)

• The ideal candidate should be a critical thinker who can assess the current quality management system, identify future state needs against best-in-class standards, and proactively develop and implement an improvement roadmap.
• Facilitate and maintain quality management systems and ISO-related programs, being the person responsible to manage and maintain ISO 9001, ISO 14001, and any new ISO standard as required (including ensuring ongoing compliance and establishing additional programs as needed).
• Ensure regulatory compliance for electronics manufacturing, including active management of requirements such as RoHS, REACH, and conflict minerals.
• Apply strategic planning tools and methods to align the quality vision, mission and goals with the organizational strategy.
• Implement quality practices in design such as Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) to ensure customer satisfaction and product conformity.
• Collaborate with suppliers and vendors to ensure the quality of materials and components used in our products.
• Cross functional coordination with a variety of groups within the organization, such as engineering, manufacturing, sales, customer service, etc., to ensure quality requirements are met throughout core business processes and the product life cycle. 
• Plan and conduct internal and external quality audits, identify potential sources of errors, ineffectiveness, inefficiency, and drive corrective and preventive actions.
• Monitor and report on key quality indicators, such as customer satisfaction, defect rates, non-conformities, etc. Constant KPI monitoring and drive actions to meet KPI targets.
• Use statistical techniques and tools to analyze data, monitor processes and improve performance.
• Ability to work with Agile PLM, Jira, and Power BI. Capable of developing quality dashboards and performing advanced data analysis.
• Develop and implement quality training programs for staff and provide guidance and support on quality issues.
• Oversee and coach on root cause analysis, problem solving, and action-plan execution to address CAPAs with cross functional teams.
• Lead a culture of quality excellence throughout the organization by promoting continuous improvement, customer focus and employee engagement 

Education (minimum education required)

Skills and Minimum Experience Required

• A certification of quality control from ASQ, such as CQE, CQA or CMQ/OE (strongly desired)
• At least 5 years of experience in quality assurance management or a similar role in electronics. Audio-Video and data network industry desired, but automotive, aerospace, medical or semiconductor industry experience considered transferable.
• A thorough knowledge of quality assurance methodologies, tools and standards, such as ISO 9001, ISO 14001 , Six Sigma, Lean, APQP, 8D or other structured problem solving, etc.
• Demonstrates deep expertise in Product Development Processes (PDP), with comprehensive knowledge of quality requirements and standards applicable to each stage of the product life cycle.
• Experience with Agile PLM, Jira, and Power BI is preferred, including the ability to leverage these tools for process management, issue tracking, and data-driven decision making.
• Strong analytical and problem-solving skills with the ability to handle complex data.
• Excellent communication and interpersonal skills with the ability to work effectively with different stakeholders
• Proven leadership and team-building skills 

Physical Requirements

Travel Requirements