Returns Specialist

Req ID: 12219

Work Flexibility: Onsite

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The primary function of the returns specialist is to accurately verify, record and transact all incoming product returns, in an expedient, safe and efficient manner. This includes unloading items from carriers, visual inspection of packaging, transact receipts, unpacking and reboxing, verifying and recording incoming material to support customer returns/RMAs and collaborating with the Customer Care team. This position is responsible for all aspects of RMA receiving for the Technical Service group and includes fostering good working relationships with TSG personnel and the Customer Care department to resolve shipping and receiving discrepancies timely, efficiently and accurately.

The hours for this position are Monday-Friday 6:50am-3:30pm working out of our Costa Mesa, CA warehouse.

Key Tasks & Responsibilities (Essential Functions)

Work directly with Customer Care team to address and resolve discrepancies with returned product (missing RMA number, incorrect serial number, different model assigned to the RMA or other issues). Holding weekly follow-ups meetings / discussions with key members of that team to work on continuous improvement and further implement lean methodologies into the role and department.
Unpack, verify and receive RMA’s (return for credit, advance replacement, return for service) for the Technical Services Group based on how they are assigned. Dispose of trash and recyclable materials upon unpacking. This requires having a keen attention to detail to ensure returns are received properly according to the type of return.
Ensure incoming deliveries are accurately transacted into proper location depending on disposition. Proactively reporting damages or other issues to necessary internal teams to have so they can be resolved in a timely manner.
Unload carrier trucks on a daily basis.
Regularly back up department with shipping and packout as needed. Cross train in other areas of the warehouse based on the needs of the business. Perform other duties as assigned by manager.

Skills and Minimum Experience Required

High School Diploma Required, AA Degree a plus
3+ years warehouse experience, forklift, Oracle knowledge or other ERP knowledge
Ability to work out of our Costa Mesa, CA office
Ability to work Monday - Friday 6:50am-3:30pm
Able to work with little or no supervison in this role.
Strong follow up skills
Previous RMA experience
Basic to intermediate computer skills including Microsoft Office (Word, Excel, Outlook)
Ability to lift up to 60 pounds on a regular basis
Professional and well developed oral and written communication skills, good interpersonal skills, strong organizational and time management skills
Oracle or other ERP knowledge preferred

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is $20/hr to $25/hr. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
Job Segment: Machinist, Shipping and Receiving, ERP, Database, Oracle, Manufacturing, Operations, Technology

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