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Technical Support Specialist I

Req ID:  14143
Work Flexibility:  Onsite

 

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

 

Work location:

  • This position may be based anywhere in the United States and includes travel as part of the responsibilities.
  • This position requires on-site presence in Crawfordsville, IN, following a hybrid work model.
  • This position requires on-site presence in Crawfordsville, IN, must report to the office every business day.

Job Summary

The Technical Specialist will support Acuity's Indiana Production Facility (IPF), and provide day to day support that is necessary for maintaining production and manufacturing efficiencies. He/she will work with Test Development Engineering to resolve EOL test software issues, validate new automated test systems to ensure functionality, performance and bug free designs, report tester HW and SW bugs and ensure resolution prior to release to production. In addition, this role will be responsible for upgrading existing test systems to improve performance and to meet new requirements for product introduction; provide timely production support to manufacturing to address and resolve production testing issues; and support initiatives to improve quality, reduce cost and increase throughput and efficiencies.

Key Tasks & Responsibilities (Essential Functions)

Essential Functions: 90%

  • Resolving production EOL test issues and escalating complex issues to higher-level or other support teams.
  • Perform regular EOL test systems maintenance, install new PCs, update test software and validate to ensure functionality and optimum performance. • Provide production test support, troubleshoot EOL test failures.
  • Support Quality team’s initiatives, goals and objectives, ensuring products are tested correctly to prevent escapes to our customers.
  • Support troubleshooting and root cause of production test system fault, deploy, test, and validate improvements and contribute to CAPA, and 5 Whys initiatives.
  • Work collaboratively with Test Development Engineering to validate and release new test systems into production.
  • Support continuous improvement events such as Kaizen and 5S.
  • "Train test systems users in new hardware, software, or best practices to improve their technical literacy and efficiency. "
  • Assist test systems users in resolving hardware, software, or network issues. 
  • Monitoring performance of new testers deployed for new products, ensuring issues detected are mitigated without past due action or down time. Essential Functions: 10%
  • Support new product introduction and launch to production.
  • Work with local vendor and fab house to create testing jigs to reduce cost.
  • Create LPM for new ci codes. Non-essential Functions:
  • New hire orientation.
  • Assist in the creation/compilation and upload of luminary model codes for LPM creation.

Skills and Minimum Experience Required

  • High School diploma plus relevant knowledge and experience or equivalent.
  • Key skills include good communication, problem-solving, and technical knowledge.
  • Minimum 6 months to 1 year of experience in a relevant role (experience in manufacturing or electronics is a plus).
  • Knowledge and experience or familiarity with automatic production tests for electronics.
  • Strong desire to learn and grow.
  • Knowledge in Microsoft Office Suite.                                          

Preferred

  • Associate's Degree in a technical field and 1- 2 years’ experience in a production facility.
  • Familiarity with production test equipment.
  • Continous improvement and team mindset, teachable and works well with others.

Travel requirements

0-25%

The range for this position is $41,600.00 to $74,900.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.  

 

Please click here and here for more information.   

 

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition.  

  

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

 

  

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

 

 

 

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Nearest Major Market: LaFayette
Job Segment: Testing, Technical Support, Machinist, Facilities, CAPA, Technology, Manufacturing, Operations, Management

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