Supervisor of Credit & Collections

Req ID: 14870

Work Flexibility: Hybrid

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Work location:

This position requires on-site presence in Decatur, GA, Remote US-Non Cali, following a hybrid work model.

Job Summary

The Credit & Collections Supervisor is responsible for managing a complex portfolio of strategic business-to-business customer accounts while balancing risk mitigation, cash flow optimization, and superior customer experience. This role serves as a senior-level credit professional responsible for advanced financial analysis, commercial credit decisioning, collections strategy execution, dispute resolution, portfolio performance management, and cross-functional leadership.

Key Tasks & Responsibilities (Essential Functions)

Lead, coach, and develop a team of Credit Analysts and Collectors to achieve departmental goals related to DSO, delinquency, bad debt, dispute resolution, and customer experience while promoting accountability and continuous improvement.
Manage a portfolio of strategic and complex B2B customer accounts while balancing customer relationships, risk mitigation, and cash flow objectives.
Evaluate customer creditworthiness through financial analysis, payment trends, credit reports, and risk assessments to establish and maintain appropriate credit limits.
Execute collection strategies to reduce delinquency, improve DSO, minimize bad debt exposure, and resolve complex disputes, deductions, and billing discrepancies.
Monitor portfolio performance including aging, customer exposure, hold activity, dispute trends, and collection metrics; provide reporting and actionable recommendations to leadership.
Partner cross-functionally with Sales, Customer Service, Billing, Cash Applications, Accounting, Treasury, Operations, and Legal teams to resolve issues, support business growth, and improve the customer experience.
Serve as an escalation point for high-risk or sensitive customer situations and negotiate payment solutions, credit actions, and account resolutions.
Identify and drive process improvements, automation opportunities, standard work enhancements, and operational excellence initiatives across the Order-to-Cash process.
Support forecasting, bad debt reserve analysis, portfolio reviews, and continuous improvement initiatives while ensuring compliance with company policies and SOX controls.

Skills and Minimum Experience Required

Minimum 5+ years of commercial credit and collections experience managing complex B2B portfolios.
Strong knowledge of commercial credit risk assessment and collections strategies.
Strong experience with ERP systems, reporting tools, customer portals, and Microsoft Excel.
Excellent communication, negotiation, organizational, and analytical skills.
Ability to work effectively within a matrixed organization and manage multiple priorities in a fast-paced environment.

Preferred Skills and Experience

Bachelor’s degree in Accounting, Finance, Business, or a related field.
NACM certification or advanced credit training is strongly preferred.
Experience with Microsoft Dynamics and Oracle ERP platforms.
Bilingual (French/English or Spanish/English) communication skills.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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Nearest Major Market: Atlanta
Job Segment: ERP, Machinist, Compliance, Performance Management, Technology, Manufacturing, Legal, Human Resources, Bilingual

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