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Customer Account Specialist

Req ID:  12960
Work Flexibility:  Remote

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Job Summary

Responsible for being the single point of contact for Acuity Sales team on Requests for Bid from nationally scoped customers. Responsibilities may be, but not limited to: independent judgements on product selection, autonomy in assessing application and generating quote, translating the customers needs to Product and Engineering teams for modifications or new designs and creating and managing the submittal packages for a timely bid. Candidate should have technical aplitude, high level of multitasking ability while maintaining details and excellent communication skills.

Key Responsibilities

  • Directly interfaces with agents and channel partners to research and make independent determinations of product and application needs.
  • Develop BOM/quote for customer based on those determinations.
  • Coordinates with engineering & design teams on the feasibility of MEZ requests, pre-order submittals, cross-section drawings, controls layouts, photometric files, RFWD and samples as needed.
  • Works cross functionally with Project Managers, Product Managers, Engineers, AQD(Acuity Quotes Department) and Application Support.
  • Responsible for MEZ pricing including coordination with engineering, AQD and vendors as needed.
  • Coordinates with engineering to ensure samples and final products are built to spec.
  • Coordinates with regional Project Managers and Application Engineers on complex and/or large projects where MEZ's are involved and for competitive crossovers.

ABS-Lean Initiatives:

  • Use Acuity Business System (ABS) Tools daily for individual and departmental metrics.
  • Use Lean and ABS Tools to identify opportunities within daily work and process improvement events.

Minimum Required

  • Bachelor's degree in administration or any engineering field. 
  • 1–3 years of experience in customer service, technical support, service industries.
  • Ability to multitask while maintaining high attention to detail.
  • Salesforce experience (preferred)
  • Strong customer experience mindset.
  • Proficiency in Microsoft Office Suite.
  • Advanced English Level. 

Travel Requirements

  • 0%.
 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.  

Please click here and here for more information. 

 

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition.  

 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

 


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