Customer Care Specialist

Req ID: 13108

Work Flexibility: Onsite

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

Responsible for supporting channel customers by providing order entry support and customer service throughout the order lifecycle. This role manages basic to medium complexity orders, responds to customer inquiries, and coordinates with internal teams to ensure accurate order processing and timely delivery.

The position also serves as a point of contact for customer inquiries, helping resolve operational issues and ensuring a positive customer experience. The candidate should proactively identify opportunities to improve service and strengthen customer relationships while ensuring that customer expectations are met or exceeded.

Key Responsibilities

Ingreso de Órdenes y Soporte de Precios

Ingresar órdenes de compra de clientes de manera precisa en el sistema de gestión de órdenes.
Proporcionar precios estándar cuando sean solicitados y apoyar a los equipos internos cuando se requieran precios no estándar.
Trabajar con clientes y equipos internos de cotización para aclarar información de materiales, precios o especificaciones antes de ingresar la orden.

Gestión de Órdenes

Dar soporte en la gestión de órdenes o proyectos de complejidad básica a media desde su ingreso hasta su activación y cumplimiento.
Coordinar envíos interna y externamente para cumplir con las necesidades del cliente.
Monitorear órdenes para detectar excepciones o bloqueos y asegurar su producción y envío oportuno.
Utilizar herramientas de reporte como Power BI para monitorear órdenes y comunicar retrasos o posibles problemas.

Atención a Clientes / Recepción de Solicitudes

Actuar como punto de contacto para consultas de clientes y orientar sobre procesos internos.
Resolver problemas de nivel inicial (Tier 0), incluyendo consultas de preventa, estatus de órdenes, coordinación de garantías o canalización a soporte técnico.
Recopilar y documentar información relevante del cliente para facilitar la escalación eficiente a otras áreas cuando sea necesario.

Colaboración Interna

Actuar como enlace entre clientes y equipos internos para facilitar la comunicación y resolución de problemas.
Participar en iniciativas enfocadas en mejorar el nivel de servicio y la productividad del equipo.

Minimum Requirements

Associate’s Degree, Technical Degree, or equivalent experience required
Bachelor’s Degree preferred
0–2 years of experience in customer service, order management, customer support, or related roles
Experience working with order management systems, CRM tools, or ERP platforms is a plus
Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
Strong communication, organization, and problem-solving skills
Customer-focused mindset with ability to manage multiple tasks and priorities
Experience in commercial lighting, electrical distribution, construction, or manufacturing industries is preferred

Travel Requirements

0-10%.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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