Warranty Specialist

Req ID: 13556

Work Flexibility: Remote

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Warranty Services Specialist I serves as a frontline support resource for post-sales warranty and service-related inquiries. This role is responsible for managing warranty claims end-to-end, supporting sales agencies and customers, and ensuring timely and accurate resolution of product or system issues. The position plays a key role in delivering a positive customer experience through strong case ownership, attention to detail, and collaboration with cross-functional teams.

Key Responsibilities

Act as the primary point of contact for warranty-related inquiries from customers and sales agencies.
Manage warranty claims end-to-end, from intake through resolution, ensuring accuracy and timely follow-up.
Validate customer information and documentation to ensure claims meet requirements.
Document cases, including labor claims, replacement parts, and product details in internal systems (e.g., Salesforce).
Coordinate with internal teams such as Technical Support, Engineering, and Product Management to resolve issues.
Provide clear communication to customers, including updates, timelines, and resolution details.
Maintain accurate case records to support reporting, tracking, and process improvement.
Ensure compliance with internal processes and warranty policies.

Minimum Requirements

0–2 years of experience in customer support, warranty, claims, or case management roles.
Advanced English Skills.
Strong problem-solving and analytical skills.
Ability to manage multiple cases simultaneously with strong organizational skills.
Excellent written and verbal communication skills (English & Spanish required).
Experience working with CRM or case management systems (Salesforce preferred).
High attention to detail and ability to follow structured processes.
Proficiency in Microsoft Office (Excel, Outlook, Word).
Ability to work in a team-oriented and cross-functional environment.
Bachelor’s degree or equivalent experience. (must)

Travel Requirements

0-10%.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at +1 (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property.

Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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