Manager Sales Operations

Req ID: 17216

Work Flexibility: Onsite

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. #QSYS

Work location:

This position requires on-site presence in Bengaluru, Karnataka must report to the office every business day.

Job Summary

QSC India is looking for an experienced Sales Operations Manager to manage and strengthen our end-to-end sales operational processes in India. This role will be responsible for coordinating demand planning, order management, imports and exports, customs clearance, warehousing, logistics, invoicing, and customer order fulfilment.

The ideal candidate will bring 10+ years of experience in sales operations, supply chain, logistics, or order management, preferably within a multinational B2B organization, and should have strong hands-on experience with Oracle, SAP, or similar ERP platforms.

Key Tasks & Responsibilities (Essential Functions)

Lead demand planning and coordination to support sales forecasts and ongoing business requirements.
Manage end-to-end import and export shipments, including shipment planning, documentation, coordination with freight forwarders, and timely delivery.
Oversee customs clearance activities for imported shipments and coordinate with customs brokers/CHAs and logistics partners to ensure smooth clearance.
Manage and coordinate local warehouse operations, including day-to-day inbound, storage, inventory movement, and outbound activities.
Coordinate local inbound and outbound shipments to ensure timely and accurate movement and delivery of materials.
Create and manage internal sales orders, closely monitoring order status and following through until completion.
Manage customer sales orders from order creation through invoicing, dispatch, delivery coordination, and closure.
Coordinate closely with Sales, Finance, Supply Chain, Warehouse, Customer Service, and other internal stakeholders to ensure accurate and timely order fulfilment.
Ensure proper documentation and operational compliance for imports, exports, invoicing, dispatches, and customer deliveries.
Work closely with logistics partners, freight forwarders, warehouse partners, and customs brokers to resolve operational issues and minimize delays.
Maintain accurate sales and operational data within the ERP system and provide appropriate reports and updates to stakeholders.
Identify opportunities to improve sales operations, order management, logistics, and warehouse processes to enhance efficiency and customer experience.

Skills and Minimum Experience Required

10+ years of relevant experience in Sales Operations, Supply Chain Operations, Logistics, Order Management, or a similar function.
Bachelor's or Master's degree in Logistics and Supply Chain Management or any related streams.
Strong hands-on experience managing sales orders, invoicing, dispatch, and order fulfilment.
Extensive knowledge of import/export operations and customs clearance processes in India.
Experience managing and coordinating with warehouses, logistics providers, freight forwarders, and customs brokers/CHAs.
Strong understanding of inbound and outbound logistics operations.
Experience in demand planning and coordination aligned with sales and business requirements.
Strong hands-on experience with ERP systems such as Oracle or SAP, particularly in sales order and operational processes.
Strong analytical, problem-solving, planning, and organizational skills.
Ability to manage multiple priorities and coordinate effectively across different internal and external stakeholders.
Strong communication and stakeholder-management skills.
High attention to detail with a strong focus on process accuracy and timely execution.

Preferred Skills and Experience

Experience working in a multinational B2B organization with physical products and complex supply-chain operations.
Experience supporting sales operations involving imported products and local distribution in India.
Exposure to improving or standardizing order-to-cash, warehousing, logistics, and sales operations processes.
Comfortable working in a fast-paced environment that requires both hands-on operational execution and cross-functional coordination.

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America. #QSYS

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation in the Application Process: Acuity Inc. is an equal opportunity employer. It complies with the Americans with Disabilities Act (ADA) and other applicable laws requiring reasonable accommodation of persons with disabilities in employment. This includes the provision of reasonable accommodation in the application process. If you believe you need reasonable accommodation to assist with our online application system or any aspect of the application process, please contact Human Resources at (770) 922-9000, and select option 4.  Please be prepared to identify the requisition / position applied for and the aspect of the application process for which you believe accommodation is needed. The company will engage in an interactive process with you to better understand the request and to determine whether reasonable accommodation is needed and available.

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