Agent(e) au Service à la Clientèle, Bilingue - Montréal, QC

Req ID: 13645

Work Flexibility: Flexible

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

Under the supervision of the Customer Service Supervisor, the Customer Service Representative addresses customer needs by phone and/or email and ensures consistent follow-up on orders and quotations. They establish and maintain a relationship of trust with internal and external customers and provide high-quality service under the best conditions (speed, professionalism, etc.).

Key Responsibilities

• Ensure processing of orders from receipt through invoicing and delivery.

• Ensure order accuracy in terms of pricing, product configuration, and delivery date.

• Analyze the appropriateness of credit requests.

• Handle merchandise returns.

• Provide solutions to customer service requests or situations and conduct thorough follow-ups to ensure excellent service.

• Respond to all internal and external inquiries related to active files/orders.

• Participate in the department’s technical training activities regarding new products.

• Update the customer database.

• Create new customer accounts in the system.

• Update the territory’s sales statistical tables.

• Work in partnership with our Regional Sales Directors.

• Verify commissions with our manufacturers’ representatives.

• Support colleagues in the department with their daily tasks.

• Perform any other tasks as assigned by the immediate supervisor.

• May occasionally cover for the receptionist (breaks, absences, etc.).

Minimum Requirements

• Diplôme d’études collégiales (DEC) requis.

• Minimum de 5 années d’expérience dans un poste similaire au sein d’une entreprise manufacturière requis.

• Expérience dans le domaine de l’éclairage fortement préférée.

• Bilinguisme parlé et écrit (français/anglais) requis afin de soutenir les communications avec les clients, partenaires et intervenants internes à travers le Canada et l’Amérique du Nord.

• Maîtrise de la suite Microsoft Office requise.

• Expérience avec un système ERP requise; la connaissance de Microsoft AX est considérée comme un atout.

Compétences préférées :

• Expérience avec un produit technique fortement préférée.

Comportements attendus :

• Minutie / souci du détail

• Bonnes capacités d’écoute

• Excellentes compétences en communication orale et écrite

• Intérêt pour les aspects techniques du produit

• Sens des responsabilités

• Capacité à gérer plusieurs dossiers/tâches simultanément

Travel Requirements

0-25%

#LI-EK1

Knowledge of another language is required for this position in order to communicate with clients, partners, and colleagues who are mostly located outside Québec. The company has few clients in Québec and must therefore constantly use another language to communicate outside Québec

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Knowledge of another language is required for this position in order to communicate with clients, partners, and colleagues who are mostly located outside Québec. The company has few clients in Québec and must therefore constantly use another language to communicate outside Québec