Product Support Senior Representative

Req ID: 16444

Work Flexibility: Flexible

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Product Support Senior Representative will be responsible for providing technical and commercial support to customers, distributors, agencies, and sales teams across Mexico and Latin America. This position will serve as a key link between market needs and internal teams, collaborating closely with Sales, Marketing, Product Management, Engineering, Laboratory, and Supply Chain.

The position will support the product lifecycle, including product launches, technical documentation, training, troubleshooting, and regulatory requirements. The role will also be responsible for adapting and translating technical information for the Mexican and Latin American markets, supporting project development and commercial strategies.

Key Tasks & Responsibilities (Essential Functions)

Provide technical support to customers, distributors, agencies, and sales teams across Mexico and Latin America.
Support product launches, training programs, technical documentation, and commercialization activities.
Prepare and provide product specifications, test reports, photometric information, and electrical and mechanical documentation.
Deliver technical training, webinars, customer presentations, and trade show support.
Troubleshoot technical and quality issues in collaboration with Sales, Engineering, Customer Service, and other internal teams.
Maintain, translate, and update technical product documentation and literature in Spanish.
Support NOM certification processes and coordinate with testing laboratories in Mexico.
Maintain relationships with regulatory organizations, industry associations, and other stakeholders, including CONUEE, CANAME, and ANCE.
Collaborate on Product Management, Marketing, product development, and commercial strategy initiatives.
Identify market needs, technology trends, and customer requirements that may contribute to the product roadmap.

Skills and Minimum Experience Required

Bachelor’s degree completed
Advanced English skills
3–5 years of relevant professional experience, providing technical support
Previous experience with lighting products, electrical products, or related industries
Knowledge of photometry, lighting standards, and regulations.
Ability to interpret test reports and electrical and mechanical testing documentation.
Ability to interpret information related to luminaires, drivers, sensors, and wiring (preferred)
Knowledge of national and international regulations applicable to electrical and lighting products (preferred)
Experience or knowledge of NOM certification processes is highly relevant (preferred)

Excellent communication and collaboration skills.
Ability to explain technical information to different audiences.
Strong problem-solving and attention-to-detail skills.
Ability to work independently and manage multiple priorities.
Experience with project management and meeting deadlines.
Proactive mindset and ability to work in a dynamic environment.

Proficiency in Microsoft Office.
Experience with Power BI, Oracle, PDF editors, or similar tools is preferred.

Travel Requirements

Ability to work with teams and customers across Mexico and Latin America (25-30%)

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at +1 (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property.

Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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